About Us-Stratagem Group Inc
Introduction
Stratagem Group, Inc. is a billing and accounts receivables
management firm located in Augusta, Georgia. Stratagem is
a privately-held firm not affiliated with any physician staffing
or contract management company. Its CEO, Dr. Robert Polglase,
is a board-certified practicing emergency physician and emergency
department medical director. Founded in 1997, Stratagem provides
coding and billing services to hospital-based physicians in
the specialties of emergency medicine, radiology, as well
as hospitalists and intensivists (critical care). Our focus
on these three specialties allows us to develop our expertise
in three very complex areas of physician billing and to serve
our clients well.
Customer Service
Stratagem’s corporate culture emphasizes service,
both in service to our clients and service to their patients.
We understand the nature of the medical billing business is
that of a relationship business, and we are here to make that
happen. We value long-term relationships with our clients.
We still have our first billing client. Unlike larger billing
companies that have an acceptable contract attrition rate,
we have none. Our service is personalized and we give our
clients a high level of individual attention. Each of our
accounts is supervised by an account manager. The account
manager is not a salesperson, but a billing professional dedicated
to that client’s account who is directly responsible
for managing your practice’s accounts receivable. Our
telephones are answered by real people during regular business
hours. Our account managers and other members of the management
team, including our CEO, are always available by telephone
or email.
Compliance
Our corporate culture also places a high value on compliance.
Each employee is responsible for performing their jobs in
a compliant manner. Our compliance program is managed by our
in-house corporate counsel who serves as compliance officer
and is available to consult with coders and billing staff
on a prospective basis. The counsel’s office is also
responsible for HIPAA compliance.
Technology
Stratagem uses the latest available technology for the medical
billing industry. We use a powerful practice management billing
system which we have customized to the needs of hospital-based
physicians. Our provider enrollment and credentialing is fully
computerized allowing us to make multiple submissions to carriers
with one set of provider data. Our billing system is capable
of posting line-item payments, filing electronic claims, and
receiving electronic remittances. Our system also interfaces
electronically with our affiliated collection agency for ease
in transmitting collection files.
For Further Information
We would be happy to discuss your practice’s needs
with you on a confidential basis and submit a proposal for
billing and coding services if desired. Please click on the
Contact Us page of this site to submit a form, or contact
us by email or telephone. We appreciate your interest and
look forward to speaking with you soon!
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